Privacy Policy

1. Information We Collect
We collect information that is necessary to provide our gaming services, ensure security, and comply with legal obligations. This information includes:

• Personal Identification Data: Your full name, date of birth, gender, and copy of your identification document (e.g., passport, national ID card) for age and identity verification.
• Contact Details: Your residential address, email address, and telephone number.
• Financial and Transactional Data: Your payment method details (e.g., wallet ID, card masked numbers), transaction history, deposit and withdrawal amounts, and IP address used for transactions.
• Technical and Usage Data: Your IP address, browser type and version, time zone setting, operating system, device information, and details of your visit to our Site (including traffic data, weblogs, and other communication data).
• Gaming Activity Data: Information related to your account activity, including bets, game history, winnings, and bonuses used.

2. How We Use Your Personal Data
We use your information for the following lawful bases and purposes:

• Service Provision and Contractual Obligations: To create and manage your player account, process deposits and withdrawals, provide customer support, and enable your participation in games and promotions.
• Legal and Regulatory Compliance: To verify your identity and age, prevent fraud, money laundering, and other illegal activities, and comply with licensing requirements and other legal obligations.
• Legitimate Interests: To ensure the security and integrity of our systems, conduct risk management, perform data analysis to improve our services, website functionality, and user experience, and for marketing our own similar services (where permitted by law). You have the right to object to processing based on legitimate interests.
• Marketing: With your explicit consent, we may send you promotional offers, newsletters, and information about new games or bonuses via email or SMS. You can withdraw your consent at any time.

3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

• Service Providers: With companies that provide essential services to us, such as payment processing, data hosting, IT support, security, fraud prevention, and customer service. These partners operate under strict contractual agreements that mandate confidentiality and data protection.
• Legal and Regulatory Authorities: When required by law, regulation, legal process, or governmental request, including to gambling commissions, financial regulators, or law enforcement agencies.
• Group Companies: Within our corporate group for internal administrative purposes, always ensuring protection consistent with this Policy.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. International Data Transfers
Your information may be transferred to, and processed in, countries outside of Pakistan, including the European Economic Area (EEA), where data protection laws may differ. We ensure such transfers are protected by appropriate safeguards, such as standard contractual clauses approved by relevant authorities or the recipient’s participation in adequacy frameworks.

5. Data Security
We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL/TLS), firewalls, access controls, and secure data storage. While we strive to protect your information, no electronic transmission or storage method is 100% secure.

6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, including for legal, accounting, or reporting requirements. Retention periods are determined based on the nature of the data and the legal basis for processing. For example, account data is retained for a period after account closure to comply with financial and anti-money laundering regulations.

7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, which may include:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure («Right to be Forgotten»): Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing based on our legitimate interests or for direct marketing.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in the «Contact Us» section. We may need to verify your identity before responding.

8. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to distinguish you from other users, enhance your experience, analyze trends, and administer the website. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our Site.

9. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised «Last Updated» date. We encourage you to review this Policy periodically.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team at:
Email: [email protected]